Enterprise Voice Solutions
Modernize your phone system. From Cloud VoIP to Digital POTS replacement, we source the crystal-clear voice technologies that keep your business talking.
UCaaS
Unified Communications as a Service. Replace your PBX with a cloud-based phone system that works on any device.
Contact Center (CCaaS)
Omnichannel support platforms (Voice, Chat, Email) powered by AI to revolutionize your customer experience.
Digital POTS Replacement
FCC-compliant LTE solutions to replace aging copper lines for fire alarms, elevators, and fax machines.
SIP Trunking
Elastic voice trunks that connect your existing on-premise phone system to the cloud for instant cost savings.
Communication Without Boundaries
The days of the “desk phone” tethered to a wall are over. Modern business Voice is fluid. It follows your employees from the office to the coffee shop and back home. However, navigating the transition from legacy copper to the cloud can be complex.
At Alamo Telecom, we manage the entire lifecycle. We help you port your numbers, configure your call flows, and ensure your underlying internet connection is robust enough to handle high-definition VoIP.
1. Quality of Service (QoS) Matters
The number one complaint with cloud telephony is “choppy” audio. This is rarely the fault of the phone provider; it is usually the network. That is why we often pair our Voice solutions with SD-WAN technology, which prioritizes your voice packets above YouTube or file downloads to guarantee crystal-clear calls.
2. Keeping Your Numbers
Your business phone number is your identity. We handle the complex “Porting” process to ensure you keep your Local, Toll-Free, and Fax numbers when you switch carriers. We scrub the data beforehand to prevent rejections and downtime.
3. Compliance & Recording
For industries like finance and healthcare, recording calls is a legal requirement. We source platforms that offer encrypted, cloud-based call recording and AI transcription to ensure you meet all regulatory standards automatically.
Understand your rights regarding phone number portability at the FCC Porting Guide.