Enterprise UCaaS & Cloud Voice

Your office is no longer a building. We source Unified Communications (UCaaS) platforms that put your desk phone, video conferencing, and team chat into a single app on your mobile device.

On-Premise PBX

Expensive hardware sitting in a closet. If the power goes out, your phones die. To add a new user, you have to pay a technician to come out and wire a new desk.

Cloud VoIP (UCaaS)

No hardware required. Your phone system lives in the cloud. You can add new users in seconds, and employees can answer their business line from their laptop or iPhone.

UCaaS diagram showing connection between desk phones laptops and mobile apps

What is Unified Communications?

Unified Communications as a Service (often called “Cloud Voice”) is the modern replacement for the traditional phone system. Instead of buying expensive copper lines and server boxes, your communications run over your Business Internet connection.

But it is more than just a dial tone. The platform combines every way your team talks—Voice, Video, Chat, and SMS—into one single license. This simplifies your billing and boosts productivity.

1. The “Work From Anywhere” Advantage

The biggest driver for Cloud Phone Systems is hybrid work. With a legacy PBX, if you aren’t at your desk, you miss the call. With the solutions we source, your “Business Identity” follows you.

  • Softphone App: Make and receive calls on your smartphone using your business number (keeping your personal cell number private).
  • Laptop Dialing: Click-to-dial directly from your email or CRM.
  • Voicemail to Email: Read your voicemails as text transcripts in your inbox.

2. Microsoft Teams Integration

Most Texas businesses already use Microsoft Teams for internal chat. Why have a separate app for external calls? We can source Microsoft Teams Voice integrations that turn Teams into your actual phone system. You can dial any phone number in the world directly from the Teams interface you already use every day.

3. Sourcing the Best Provider

There are hundreds of VoIP providers. Alamo Telecom helps you navigate the market to find the one that fits your budget and feature needs. We work with the industry giants:

  • ✅ RingCentral: The market leader with the most robust feature set (Message, Video, Phone).
  • ✅ Zoom Phone: incredibly easy to use and integrates seamlessly if you already use Zoom Meetings.
  • ✅ 8×8: Excellent for companies with international offices needing global calling plans.
  • ✅ Nextiva: Known for amazing customer service and ease of management.

Do You Need SD-WAN?

Voice over IP is sensitive. If your internet glitches, your call drops. That is why we often recommend pairing your Hosted PBX with SD-WAN. This technology prioritizes your voice traffic above YouTube or file downloads, ensuring your calls sound crystal clear even during peak usage hours.

See the latest trends in cloud communications at Gartner’s Cloud Glossary.

Yes. This is called “Porting.” We manage the process of moving your Local, Toll-Free, and Fax numbers from your old carrier (like AT&T or Spectrum) to the new UCaaS provider.

Not necessarily. Many modern IP phones (Polycom, Yealink) are compatible with these platforms. However, many businesses today skip desk phones entirely and just use high-quality headsets with their laptops.

Since the “brain” of the system is in the cloud, the system keeps working. You can simply open the mobile app on your cell phone (using 5G/LTE) and continue making and taking business calls as if nothing happened.

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