Privacy Policy | Alamo Telecom

Introduction

Alamo Telecom (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. As a carrier-agnostic telecom broker and IT procurement partner, we collect specific information to evaluate your network infrastructure, verify serviceability, and secure quotes from global technology providers.

This policy describes the types of information we may collect from you or that you may provide when you visit alamotelecom.com, and how we use, protect, and share that information.

Information We Collect

We collect several types of information from and about users of our website, including:

Directly Provided Information

When you fill out a contact form or schedule an IT consultation, we collect identifiable data such as your name, business email address, phone number, company name, and specific service addresses.

Scheduling & Intake Data

We utilize secure, third-party Customer Relationship Management (CRM) and scheduling tools to manage our forms and meeting calendars. Information submitted through these portals is stored securely to facilitate your procurement requests.

Automated Information

As you navigate through our site, we may use automatic data collection technologies (such as cookies and analytics tools) to collect details about your equipment, browsing actions, and patterns.

How We Use Your Information

We use the information that we collect about you or that you provide to us to:

Brokerage & Procurement

Fulfill the core functions of our brokerage model, including cross-referencing your service addresses against carrier fiber and network availability maps.

Quotes & Audits

Generate accurate pricing, quotes, and technology audits tailored to your organization’s infrastructure requirements.

Client Communications

Contact you via email, phone, or SMS text message regarding your inquiry, ongoing quotes, or escalation support.

Website & Marketing Improvement

Improve our website, marketing efforts, and the overall customer experience for businesses across Texas and nationwide.

Sharing Your Information

We do not sell your personal or business data to third-party marketing lists. However, because Alamo Telecom is a technology broker, we must share specific pieces of your information to deliver our services:

Technology Carriers

To secure quotes and verify infrastructure availability, we must share your business service addresses and connectivity requirements with third-party telecommunications providers (e.g., AT&T, Spectrum, RingCentral).

Service Providers

We may share your data with trusted third-party platforms that support our business operations, such as our CRM providers, secure scheduling software, and website hosting services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Communication & SMS Opt-Out

By providing your contact information, you consent to receive communications from our consulting team regarding your inquiry, quotes, and ongoing support.

SMS Opt-Out: If you receive an SMS text message from Alamo Telecom and wish to stop receiving them, you may opt out at any time by replying “STOP” to the message. You may also unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any email we send.

Data Security

We have implemented measures designed to secure your business information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Please note: The transmission of information via the internet is not completely secure. While we do our best to protect your data, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

Changes to This Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website homepage.

The date the privacy policy was last revised is identified at the top of this page. You are responsible for periodically visiting this page to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, please reach our team through any of the following:

Alamo Telecom Privacy Team

We typically respond within one business day.

sales@alamotelecom.com

(844) 644-6148

5900 Balcones Dr, Ste 28287, Austin, TX 78731