Frequently Asked Questions
Transparency is our policy. Here is everything you need to know about how we work, how we get paid, and why 200+ providers trust us to sell their services.
Understanding the Broker Model
We operate differently than a traditional sales team. Because we are carrier-agnostic, our loyalty is to you, not the phone company. Below are the most common questions we receive regarding our Telecom Broker FAQ and procurement process.
Financial Questions in our Telecom Broker FAQ
Q: Do you charge a consulting fee?
A: No. Our services are 100% free to the customer. We are paid a standard commission by the carrier (e.g., AT&T, Verizon) once you sign a contract with them. You never receive a bill from Alamo Telecom.
Q: Is it cheaper to go direct?
A: No. In fact, it is often more expensive. Because we sell through the “Wholesale” or “Channel” division, we have access to price books that direct sales reps do not. At worst, the price is the same; at best, we save you money.
Q: Who do I pay?
A: You pay the provider directly. If we help you source a Spectrum Fiber circuit, your bill comes from Spectrum, on Spectrum letterhead.
Services & Support
Q: Do you fix computers (Break/Fix)?
A: No. We are a procurement firm, not a Managed Service Provider (MSP). We do not fix printers, laptops, or Wi-Fi issues. We source the infrastructure (Fiber, VoIP, Software licenses) that makes your business run.
Q: What happens if my internet goes down?
A: You call the carrier’s support line first. However, if they are unresponsive, you call us. We act as your “escalation button,” using our back-channel contacts to get your ticket prioritized.
Q: Do you serve residential customers?
A: No. We focus exclusively on SMB, Mid-Market, and Enterprise businesses. We cannot assist with home internet unless it is a dedicated fiber circuit for a home office.
We hope this Telecom Broker FAQ has clarified our role. For more information on your rights as a business consumer, visit the Federal Communications Commission (FCC) Business Guide.