Knowledge Base
IT Procurement & Telecom FAQs
Straight answers to the questions IT Directors and business owners ask most about telecom brokerage, enterprise connectivity, and the technology procurement process.
Common Questions
IT Procurement Library: Frequently Asked Questions
Straight answers to the questions business owners ask most about telecom brokerage, business connectivity, and the IT procurement process.
How does a telecom broker get paid if it costs me nothing?
Telecom brokers are compensated by the carrier or provider after a contract is signed — not by you. This is a standard industry model, similar to how commercial real estate brokers work. The carrier builds broker compensation into their pricing model regardless of whether a broker is involved, so using a broker does not increase your cost. In many cases, our negotiating leverage results in lower pricing than going direct.
What is the difference between a telecom broker and a direct rep?
A direct carrier rep works for one carrier and can only sell that carrier’s products. An independent telecom broker works across 200+ providers and is obligated to find the best fit for your organization. This distinction matters most when comparing price, coverage, and contract terms across the full market.
What does a free telecom audit actually involve?
A telecom audit is a 30-minute consultation where we review your current services, contracts, and technology environment. We identify what you’re paying, what you’re getting, and where gaps exist. After the audit, we present a full carrier comparison. There is no obligation to move forward.
How long does the IT procurement process take?
Timeline varies by service type. A broadband internet comparison can be completed in one to two weeks. Dedicated fiber or complex multi-site SD-WAN deployments typically take four to eight weeks from audit to signed contract. We manage the entire process on your behalf.
Do you only serve businesses in Texas?
No — we serve businesses across all 50 states. While our primary market is Texas, our carrier network and procurement capabilities extend nationwide. Multi-site organizations are well-served by our model, as we consolidate procurement under one point of contact.
Can you help if I’m still under contract with my current provider?
Yes. We review your current contract, identify your renewal window, and determine whether the savings from switching justify breaking the contract early. In many cases, a new carrier will offset ETF (Early Termination Fee) costs to win your business.
What technology categories do you source?
We source and negotiate across four primary categories: Enterprise Connectivity (Fiber, SD-WAN), Voice & Unified Comms (UCaaS, CCaaS), Network Security (SASE, Managed Firewall), and Cloud & Data Center (Colocation, DRaaS, BaaS).
Next Steps
Apply Your Knowledge — Get a Free IT Procurement Audit
Our free telecom resources are a starting point — but nothing replaces a carrier-agnostic expert reviewing your specific environment. An audit takes 30 minutes and costs you nothing.